Given the complexity of configuring connections to corporate networks—ADSL, DSL, T1, ISDN, satellite, etc.—and numerous combinations of technology and telecom providers, there were countless exceptions in configuring a customer order, which required each customer to interact with a MegaPath Networks sales person to complete their configuration.
Using ConfiguratorPlus™, MegaPath Networks was able to load their product catalog with all the offerings for their managed security services product, including business rules logic, customers are now able to configure actionable, provisionable orders the first time with little or no assistance required from MegaPath Networks.
The results MegaPath Networks has experienced since implementing ConfiguratorPlus™ are quite impressive:
- 80% increase in customer satisfaction
- Quickest roll-out of one of its highest profile new products
- Adaptable rules-creation logic, allowing for rapid configuration updates when new technologies are offered, or existing technology is no longer supported
- 100% decrease in unprovisionable orders
- Ability to recommend multiple configurations based on customers’ needs
- Streamlined process from ordering through fulfillment
ConfiguratorPlus™ can also be used in any similar service industry where complex configured orders are routinely required, such as catering services, printing services or web hosting to name just a few.